Side Panel Cycling Shorts

PROBLEM WITH YOUR DELIVERY?

CONTACT US AT ENQUIRIES@JAMESONCARTEROFFICIAL.CO.UK IF YOU HAVE ANY QUESTIONS BEFORE SPEAKING WITH DPD OR DHL DIRECTLY.

OUR CUSTOMER SERVICE TEAM WORK THROUGHOUT THE WEEK AS QUICKLY AS POSSIBLE TO RESPOND TO YOUR QUESTIONS AND ISSUES.

Track your delivery - https://www.dpd.co.uk/service/ 

Customer Service:

Monday to Friday:

11am-8pm for online chat

10am-8pm for email support

DELIVERY TO: UK

WE DELIVER WITH BOTH DPD & DHL FOR UK DELIVERY, WHO WILL MAINLY DELIVER FROM MONDAY TO FRIDAY.

NEXT DAY DELIVERY IS AVAILABLE MONDAY TO FRIDAY UP UNTIL 8PM.
IF YOU ORDER ON A FRIDAY OUR COURIER DELIVERS ON A MONDAY.
NEXT DAY DELIVERY ORDERS AFTER 8PM ON FRIDAY ARE DELIVERED ON TUESDAY.

PLEASE NOTE, COURIERS DO NOT DELIVER ON BANK HOLIDAYS, SO PLEASE ALLOW AN EXTRA DAY FOR DELIVERY.

INTERNATIONAL DELIVERY - THE SHIPPING FEE OR ORDER TOTAL DOES NOT INCLUDE CUSTOMS AND DUTIES AND THIS WILL BE CHARGED ACCORDINGLY BY CUSTOMS IN YOUR OWN COUNTRY, BASED ON THE ORDER VALUE OF YOUR SHIPMENT. PLEASE REFER TO THE HELP CENTRE FOR FURTHER INFORMATION ON CUSTOMS AND DUTIES.

UK NEXT DAY DELIVERY : £5.99 (Cut off 8pm Mon-Thu)

UK STANDARD DELIVERY : £3.99 (Cut off Mon-Fri 8pm)

INTERNATIONAL DELIVERY:
EUROPE DELIVERY:

NEXT DAY DELIVERY - £8.99 (Cut off Mon to Fri 12:30pm)

STANDARD DELIVERY - £7.99  (Mon-Fri 3pm, Anything after 3pm Friday will be delivered Tuesday)

USA & CANADA DELIVERY:

NEXT DAY DELIVERY - £12.99 (Cut off Mon- Thu 12:30pm)

STANDARD DELIVERY - £9.99  (Mon-Fri 3pm, Anything after 3pm Friday will be delivered Tuesday)

REST OF WORLD DELIVERY:

NEXT DAY DELIVERY - £13.99 (Cut off Mon-Thu 12:30pm)

STANDARD DELIVERY - £9.99  (Mon-Fri 3pm, Anything after 3pm Friday will be delivered Tuesday)

ALL INTERNATIONAL ORDERS AFTER 4PM ON FRIDAY WON'T BE RECIEVED UNTIL THE FOLLOWING TUESDAY.

TRACK YOUR DELIVERIES WITH DHL - https://www.logistics.dhl/gb-en/home.html

Customer Service:

Monday to Friday:

11am-8pm for online chat

10am-8pm for email support

From receipt of your parcel you have 14 days to return the product(s) to us. All products must have original tags still attached, be unworn and unmarked or the items may be subject to return.

Jameson Carter Official (Returns)

XPO Logistics,
21-22 Central Trading Estate,
Mosley Road,
Trafford Park,
Manchester,
United Kingdom,
M17 1PG

HOW LONG DO I HAVE TO RETURN?

From receipt of your parcel you have 14 days to return the product(s) to us. All products must have original tags still attached, be unworn and unmarked or the items may be subject to return.

SALE ITEMS

All items purchased in the sale department or purchased using a discount code are ineligible for a refund and credit will be added to your account. Any items purchased in an online sample sale are non refundable/ exchangeable.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Please note due to the current situation regarding COVID-19 to protect all members of staff as best as possible no returns will be handled for 72 hours after arrival in following current guidelines. Apologies for any inconvenience the delays may cause but safety must be top priority. After this, when the parcel arrives at our warehouse you will receive acknowledgment that the return is being processed within 3-5 working days of receipt. Should you not hear from us in this timeframe please contact our customer care email and the team will chase the matter and update you accordingly. Please ensure you retain proof of postage return for future reference and include this in any correspondence along with full name and order number when making contact. Please note we can only process your returns once your products have returned to site. Failure to provide proof will stop us from processing the return in the event of lost items.