Returns and Refunds

We offer returns on all clothes, our policy lasts 14 days if 14 days have gone since the purchase date, unfortunately, we can not offer an exchange or refund.

If you are not satisfied with your purchase,  then please email us info@jamesoncarterofficial.co.uk and we will refund upon receipt of the item subject to the terms and conditions.

We will be unable to accept the returns if they get stained, are left with a scent or the tag is removed. Also if the item is not in its original packaging we can not refund. Any defect caused to the product unless proven in manufacturing, we can not be held accountable for and therefore can not refund. Once your return has been inspected we will email you to notify we have received the item. Your refund will then be processed and the payment will be applied to the original method of payment.

You will be responsible for paying for your own shipping costs for returning your item

If you receive a refund the cost of the delivery will be deducted from your refund.

Please print and fill out the form with all details requested including your order number provided on your confirmation email to send back with the garment(s).

In order to take advantage of your rights under this returns policy, you must: Fill in the Returns Form and the Returns Form must be sent along with the goods.

You will be responsible for paying postage costs associated with returns under this policy.

Sale items can not be refunded, only accept exchange or the money to be transferred to a gift card.

You will need to use our returns form. You can download it here.

All sale items cant be refunded, only accept exchange or the money to be transferred to a gift card.

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