WE ARE FOLLOWING ALL GOVERNMENT MEASURES TO ENSURE THE SAFETY OF OUR TEAM, THEIR FAMILIES AND YOUR ORDERS HERE AT JAMESON CARTER, WE ARE STILL OPERATING AS NORMAL AND AIM TO DESPATCH ALL ORDERS AS QUICKLY AS POSSIBLE, BUT SOME LOCAL POSTAL SERVICES ARE CURRENTLY EXPERIENCING SOME DELAYS.

I WANT TO THANK YOU FOR YOUR CONTINUED SUPPORT, STAY SAFE.

 

PROBLEM WITH YOUR DELIVERY?

 

CUSTOMER SERVICE:

MONDAY TO FRIDAY: 10am-10pm
SATURDAY - SUNDAY: 2pm-8pm

 

CONTACT US AT ENQUIRIES@JAMESONCARTEROFFICIAL.CO.UK IF YOU HAVE ANY QUESTIONS BEFORE SPEAKING WITH DPD OR DHL DIRECTLY.

 

OUR CUSTOMER SERVICE TEAM WORK THROUGHOUT THE WEEK AS QUICKLY AS POSSIBLE TO RESPOND TO YOUR QUESTIONS AND ISSUES.

 

TRACK YOUR UK DELIVERY
HTTPS://WWW.DPD.CO.UK/SERVICE/ 

 

TRACK YOUR INTERNATIONAL DELIVERY WITH DHL HTTPS://WWW.LOGISTICS.DHL/GB-EN/HOME.HTML

 

 

DELIVERY TO UK

 

WE DELIVER WITH BOTH DPD & DHL FOR UK DELIVERY, WHO WILL MAINLY DELIVER FROM MONDAY TO FRIDAY.

 

NEXT DAY DELIVERY IS AVAILABLE MONDAY TO FRIDAY UP UNTIL 8PM. 


IF YOU ORDER ON A FRIDAY OUR COURIER DELIVERS ON A MONDAY.


NEXT DAY DELIVERY ORDERS AFTER 8PM ON FRIDAY ARE DELIVERED ON TUESDAY.

 

PLEASE NOTE, COURIERS DO NOT DELIVER ON BANK HOLIDAYS, SO PLEASE ALLOW AN EXTRA DAY FOR DELIVERY.

 

INTERNATIONAL DELIVERY

 

THE SHIPPING FEE OR ORDER TOTAL DOES NOT INCLUDE CUSTOMS AND DUTIES AND THIS WILL BE CHARGED ACCORDINGLY BY CUSTOMS IN YOUR OWN COUNTRY, BASED ON THE ORDER VALUE OF YOUR SHIPMENT. PLEASE REFER TO THE HELP CENTRE FOR FURTHER INFORMATION ON CUSTOMS AND DUTIES.

 

SHIPPING FEES

 

UK Only.

Service

Condition

Price

Free Delivery (DPD) - 2-4 days

£70.00 and up

Free

Next Day UK Delivery Mon-Thur (Order before 8pm, 1 hour delivery notification DPD)

£0.00 - £69.99

£5.99

SAVER- Royal Mail (5-7 days)

£0.00 and up

£2.99

DPD Saturday ( order before 8pm Friday, 1 hour notification)
£0.00 and up
£7.99

Standard 2-4 UK delivery DPD

£0.00 and up

£4.99


Europe Zone 1: Belgium, Ireland, Luxembourg, Netherlands.

Service

Price

DHL EXPRESS NEXT DAY (Cut off Mon to Fri 12:30pm)

£8.71

Standard Delivery

£7.99

 

Zone 2 Europe: France, Germany, Monaco.

Service

Price

DHL EXPRESS NEXT DAY (Cut off Mon- Fri 12:30pm)

£9.58

Standard Delivery

£7.99

 

Zone 3 Europe: Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden.

Service

Price

DHL EXPRESS 1-2 DAY (Cut off Mon- Fri 12:30pm)

£12.21

Standard Delivery

£7.99

 

Zone 4 Europe: Andorra, Bulgaria, Croatia, Cyprus, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia.

Service

Price

DHL EXPRESS 3-5 DAY (Cut off Mon- Fri 12:30pm)

£13.08

Standard Delivery

£7.99

 

Zone 5 Europe: Albania, Belarus, Bosnia And Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Israel, Kosovo, Liechtenstein, North Macedonia, Moldova, Republic of, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine.

Service

Price

DHL EXPRESS 3-5 DAY (Cut off Mon- Fri 12:30pm)

£15.71

Standard Delivery

£7.99

 

Zone 6: USA.

Service

Price

DHL EXPRESS 2-3 DAYS (Cut off Mon- Fri 12:30pm)

£12.05

Standard Delivery

£9.99

 

Zone 7: Canada, Mexico, Russia.

Service

Price

DHL EXPRESS 2-3 DAYS (Cut off Mon- Fri 12:30pm)

£14.29

Standard Delivery

£9.99

 

Zone 8: Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Japan, Korea, Democratic People's Republic Of, Lao People's Democratic Republic, Macao, Malaysia, Myanmar, Nepal, New Zealand, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam.

Service

Price

DHL EXPRESS 3-5 DAY (Cut off Mon- Fri 12:30pm)

£17.75

Standard Delivery

£13.99

 

Zone 9: Bahrain, Brunei, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Solomon Islands, South Africa, Yemen.

Service

Price

DHL EXPRESS 4-6 DAYS (Cut off Mon- Fri 12:30pm)

£20.40

Standard Delivery

£13.99

 

Zone 10: Australia.

Service

Price

DHL EXPRESS 2-3 DAYS (Cut off Mon- Fri 12:30pm)

£15.54

Standard Delivery

£13.99

 

Zone 11: Rest of World.

Service

Price

DHL EXPRESS 4-6 DAYS (Cut off Mon- Fri 12:30pm)

£23.50

Standard Delivery

£13.99

 

FROM RECEIPT OF YOUR PARCEL YOU HAVE 14 DAYS TO RETURN THE PRODUCT(S) TO US. ALL PRODUCTS MUST HAVE ORIGINAL TAGS STILL ATTACHED, BE UNWORN AND UNMARKED OR THE ITEMS MAY BE SUBJECT TO RETURN.

 

JAMESON CARTER OFFICIAL (RETURNS)

XPO LOGISTICS,
21-22 CENTRAL TRADING ESTATE,
MOSLEY ROAD,
TRAFFORD PARK,
MANCHESTER,
UNITED KINGDOM,
M17 1PG

 

HOW LONG DO I HAVE TO RETURN? 

FROM RECEIPT OF YOUR PARCEL YOU HAVE 14 DAYS TO RETURN THE PRODUCT(S) TO US. 

Returns must adhere to the following:

- Items must be returned in their original packaging
-All tags must still be attached to the unworn item/s
-Items must not contain any evidence of wear, stains or odours and be of resaleable value
- Swimwear cannot be returned if the hygiene seal has been removed

We may make a determination based on a variety of factors as stated above during our quality assessment process.

*If the above is not adhered to when you make the return then Jameson Carter reserve the right to return the item back to you.

  

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

 

PLEASE NOTE DUE TO THE CURRENT SITUATION REGARDING COVID-19 TO PROTECT ALL MEMBERS OF STAFF AS BEST AS POSSIBLE NO RETURNS WILL BE HANDLED FOR 72 HOURS AFTER ARRIVAL IN FOLLOWING CURRENT GUIDELINES.

 

APOLOGIES FOR ANY INCONVENIENCE THE DELAYS MAY CAUSE BUT SAFETY MUST BE TOP PRIORITY.

 

AFTER THIS, WHEN THE PARCEL ARRIVES AT OUR WAREHOUSE YOU WILL RECEIVE ACKNOWLEDGMENT THAT THE RETURN IS BEING PROCESSED WITHIN 3-5 WORKING DAYS OF RECEIPT.

 

SHOULD YOU NOT HEAR FROM US IN THIS TIMEFRAME PLEASE CONTACT OUR CUSTOMER CARE EMAIL AND THE TEAM WILL CHASE THE MATTER AND UPDATE YOU ACCORDINGLY.

 

PLEASE ENSURE YOU RETAIN PROOF OF POSTAGE RETURN FOR FUTURE REFERENCE AND INCLUDE THIS IN ANY CORRESPONDENCE ALONG WITH FULL NAME AND ORDER NUMBER WHEN MAKING CONTACT.

 

PLEASE NOTE WE CAN ONLY PROCESS YOUR RETURNS ONCE YOUR PRODUCTS HAVE RETURNED TO SITE. FAILURE TO PROVIDE PROOF WILL STOP US FROM PROCESSING THE RETURN IN THE EVENT OF LOST ITEMS.