WE ARE FOLLOWING ALL GOVERNMENT MEASURES TO ENSURE THE SAFETY OF OUR TEAM, THEIR FAMILIES AND YOUR ORDERS HERE AT JAMESON CARTER, WE ARE STILL OPERATING AS NORMAL AND AIM TO DESPATCH ALL ORDERS AS QUICKLY AS POSSIBLE, BUT SOME LOCAL POSTAL SERVICES ARE CURRENTLY EXPERIENCING SOME DELAYS.

WE WANT TO THANK YOU FOR YOUR CONTINUED SUPPORT, STAY SAFE.

 

PROBLEM WITH YOUR DELIVERY?

 

CUSTOMER SERVICE:

MONDAY TO FRIDAY: 10am-10pm

CONTACT US AT ENQUIRIES@JAMESONCARTEROFFICIAL.CO.UK IF YOU HAVE ANY QUESTIONS BEFORE SPEAKING WITH DPD OR DHL DIRECTLY.

 

OUR CUSTOMER SERVICE TEAM WORK THROUGHOUT THE WEEK AS QUICKLY AS POSSIBLE TO RESPOND TO YOUR QUESTIONS AND ISSUES.

 

TRACK YOUR UK DELIVERY
HTTPS://WWW.DPD.CO.UK/SERVICE/ 

 

TRACK YOUR INTERNATIONAL DELIVERY WITH DHL HTTPS://WWW.LOGISTICS.DHL/GB-EN/HOME.HTML

 

DELIVERY TO UK

NEXT DAY IS AVAILABLE MONDAY TO THURSDAY

IF YOU ORDER ON A FRIDAY OUT COURIER DELIVERS ON A MONDAY UNLESS YOU SELECT OUR SATURDAY OR SUNDAY DELIVERY OPTION

NEXT DAY DELIVERY ORDERS AFTER 9PM ON A FRIDAY WILL BE DELIVERED ON MONDAY

PLEASE NOTE, COURIERS DO NOT DELIVER ON BANK HOLIDAYS, SO PLEASE ALLOW AN EXTRA DAY FOR DELIVERY.

 

INTERNATIONAL DELIVERY

 

THE SHIPPING FEE OR ORDER TOTAL DOES NOT INCLUDE CUSTOMS AND DUTIES AND THIS WILL BE CHARGED ACCORDINGLY BY CUSTOMS IN YOUR OWN COUNTRY, BASED ON THE ORDER VALUE OF YOUR SHIPMENT. PLEASE REFER TO THE HELP CENTRE FOR FURTHER INFORMATION ON CUSTOMS AND DUTIES.

 

SHIPPING FEES

 

UK Only.

Service

 Price

2-4 Day Delivery

 

 £3.99

Next Day Delivery (Order by 9pm Monday- Friday)

 

 £5.99

Free Next Day Delivery on UK orders over £90 (Order by 9pm Monday - Friday)

 

 FREE 

Northern Ireland, Isle of White, Isle of Man & Scottish Highlands

 

 £4.99

Parcelshop Drop

 

 £3.99

Saturday Delivery (Order by 9pm Friday)
 £6.99

Sunday Delivery (Order by 9pm Friday)

 

 £7.99

 

 Zone 1 Europe: Belgium, Ireland, Luxembourg, Netherlands.

Service

Price

DHL International Air Standard Delivery - 2-3 Days

£13.99

DPD International Road Standard Delivery - 2-3 Days

£9.99

 

Zone 2 Europe: France, Germany, Monaco.

Service

Price

DHL International Air Standard Delivery - 2-3 Days

£15.99

DPD International Road Standard Delivery - 2-3 Days

£9.99

 

Zone 3 Europe: Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden.

Service

Price

DHL International Air Standard Delivery - 2-3 Days

£18.99

DPD International Road Standard Delivery - 2-3 Days

£18.99

 

Zone 4 Europe: Andorra, Bulgaria, Croatia, Cyprus, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia.

Service

Price

DHL International Air Standard Delivery 2-3 Days 

£18.99

DPD International Road Standard Delivery - 3-4 Days

£23.99

 

Zone 5 Europe: Albania, Belarus, Bosnia And Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Israel, Kosovo, Liechtenstein, North Macedonia, Moldova, Republic of, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine.

Service

Price

DHL International Air Standard Delivery - 2 -3 Days

£22.99

DPD International Road Standard Delivery - 3-4 Days

£30.99

 

Zone 6: USA.

Service

Price

DHL International Air Standard Delivery - 2-3 Days

£15.99

DPD International Air Standard Delivery - 2-3 Days

£11.99

 

Zone 7: Canada, Mexico, Russia.

Service

Price

DHL International Air Standard Delivery - 2-3 Days

£23.99

DPD International Air Standard Delivery - 2-3 Days

£37.99

 

Zone 8: Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Japan, Korea, Democratic People's Republic Of, Lao People's Democratic Republic, Macao, Malaysia, Myanmar, Nepal, New Zealand, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam.

Service

Price

DHL International Air Standard Delivery - 3-5 Days

£33.99

DPD International Air Standard Delivery - 2-3 Days

£23.99

 

Zone 9: Bahrain, Brunei, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Solomon Islands, South Africa, Yemen.

Service

Price

DHL International Air Standard Delivery - 3-5 Days

£33.99

DPD International Air Standard Delivery - 2-3 Days

£23.99

 

Zone 10: Australia.

Service

Price

DHL International Air Standard Delivery - 3-5 Days

£21.99

DPD International Air Standard Delivery - 2-3 Days

£15.99

 

Zone 11: Rest of World.

Service

Price

DHL International Air Standard Delivery - 3-5 Days

£23.50

DPD International Air Standard Delivery - 2-3 Days

£13.99

 

FROM RECEIPT OF ORDER YOU HAVE 14 DAYS TO RETURN THE PARCEL FOR ANY REFUND REQUIRED. AFTER THE 14 DAYS HAVE PASSED YOU THEN HAVE A FURTHER 14 DAYS TO RETURN FOR ANY GIFT CARD/ EXCHANGES REQUIRED.

JAMESON CARTER OFFICIAL (RETURNS)

XPO LOGISTICS,
21-22 CENTRAL TRADING ESTATE,
MOSLEY ROAD,
TRAFFORD PARK,
MANCHESTER,
UNITED KINGDOM,
M17 1PG

 

HOW LONG DO I HAVE TO RETURN?

 

FROM RECEIPT OF YOUR PARCEL YOU HAVE 28 DAYS TO RETURN THE PRODUCT(S) TO US. ALL PRODUCTS MUST HAVE ORIGINAL TAGS STILL ATTACHED, BE UNWORN AND UNMARKED OR THE ITEMS MAY BE SUBJECT TO RETURN.

  

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

 

PLEASE NOTE DUE TO THE CURRENT SITUATION REGARDING COVID-19 TO PROTECT ALL MEMBERS OF STAFF AS BEST AS POSSIBLE NO RETURNS WILL BE HANDLED FOR 24 HOURS AFTER ARRIVAL IN FOLLOWING CURRENT GUIDELINES.

 

APOLOGIES FOR ANY INCONVENIENCE THE DELAYS MAY CAUSE BUT SAFETY MUST BE TOP PRIORITY.

 

AFTER THIS, WHEN THE PARCEL ARRIVES AT OUR WAREHOUSE YOU WILL RECEIVE ACKNOWLEDGMENT THAT THE RETURN IS BEING PROCESSED WITHIN 7-10 WORKING DAYS OF RECEIPT.

 

SHOULD YOU NOT HEAR FROM US IN THIS TIMEFRAME PLEASE CONTACT OUR CUSTOMER CARE EMAIL AND THE TEAM WILL CHASE THE MATTER AND UPDATE YOU ACCORDINGLY.

 

PLEASE ENSURE YOU RETAIN PROOF OF POSTAGE RETURN FOR FUTURE REFERENCE AND INCLUDE THIS IN ANY CORRESPONDENCE ALONG WITH FULL NAME AND ORDER NUMBER WHEN MAKING CONTACT.

 

PLEASE NOTE WE CAN ONLY PROCESS YOUR RETURNS ONCE YOUR PRODUCTS HAVE RETURNED TO SITE. FAILURE TO PROVIDE PROOF WILL STOP US FROM PROCESSING THE RETURN IN THE EVENT OF LOST ITEMS. 

 

WHAT IF I DON'T HAVE A PRINTER?

THAT'S NOT A PROBLEM! OUR RETURNS PORTAL OFFERS THE OPTION TO DOWNLOAD A QR CODE THAT YOU CAN PRESENT AT THE COUNTER OF YOUR POST OFFICE THAT WILL ALLOW THEM TO PRINT OFF A LABEL FOR YOU.