Delivery Policy - Product Page
PROBLEM WITH YOUR DELIVERY?
CUSTOMER SERVICE:
MONDAY TO FRIDAY: 10am-10pm
CONTACT US AT ENQUIRIES@JAMESONCARTEROFFICIAL.CO.UK IF YOU HAVE ANY QUESTIONS BEFORE SPEAKING WITH EVRI OR DHL DIRECTLY.
OUR CUSTOMER SERVICE TEAM WORK THROUGHOUT THE WEEK 9AM-5PM AS QUICKLY AS POSSIBLE TO RESPOND TO YOUR QUESTIONS AND ISSUES.
TRACK YOUR INTERNATIONAL DELIVERY WITH DHL HTTPS://WWW.LOGISTICS.DHL/GB-EN/HOME.HTML
DELIVERY TO UK
NEXT DAY IS AVAILABLE MONDAY TO THURSDAY
IF YOU ORDER ON A FRIDAY OUT COURIER DELIVERS ON A MONDAY UNLESS YOU SELECT OUR SATURDAY OR SUNDAY DELIVERY OPTION
NEXT DAY DELIVERY ORDERS AFTER 5PM ON A FRIDAY WILL BE DELIVERED ON MONDAY
PLEASE NOTE, COURIERS DO NOT DELIVER ON BANK HOLIDAYS, SO PLEASE ALLOW AN EXTRA DAY FOR DELIVERY.
INTERNATIONAL DELIVERY
THE SHIPPING FEE OR ORDER TOTAL DOES NOT INCLUDE CUSTOMS AND DUTIES AND THIS WILL BE CHARGED ACCORDINGLY BY CUSTOMS IN YOUR OWN COUNTRY, BASED ON THE ORDER VALUE OF YOUR SHIPMENT. PLEASE REFER TO THE HELP CENTRE FOR FURTHER INFORMATION ON CUSTOMS AND DUTIES.
SHIPPING FEES
UK Only.
|
Service |
Price |
|
|
Standard Delivery (5-7 Days) |
|
£4.99 |
|
Next Day Delivery (Order by 5pm Monday- Thursday) |
|
£7.99 |
|
Free Next Day Delivery on UK orders over £98 (Order by 5pm Monday - Friday) |
|
FREE |
|
Northern Ireland, Isle of Wight, Isle of Man & Scottish Highlands |
|
£4.99 |
|
Next Day/ Saturday Delivery on orders over £75 (Order by 5pm Monday- Friday) |
|
£2.99 |
| Saturday Delivery (Order by 5pm Friday) | £8.99 | |
|
|
Zone 1 Europe: Belgium, Ireland, Luxembourg, Netherlands.
|
Service |
Price |
|
DHL International Air Standard Delivery - 2-3 Days |
£8.99 |
|
DHL International Air Standard Delivery- 2-3 Days (On orders over €110) |
FREE |
|
Deustche Post |
£4.99 |
Zone 2 Europe: France, Germany, Monaco.
|
Service |
Price |
|
DHL International Air Standard Delivery - 2-3 Days |
£12.99 |
|
DHL International Air Standard Delivery- 2-3 Days (On orders over €150) |
FREE |
Zone 3 Europe: Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden.
|
Service |
Price |
|
DHL International Air Standard Delivery - 2-3 Days |
£12.99 |
| DHL International Air Standard Delivery - 2-3 Days (On orders over €150) |
FREE |
Zone 4 Europe: Andorra, Bulgaria, Croatia, Cyprus, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia.
|
Service |
Price |
|
DHL International Air Standard Delivery 2-3 Days |
£18.99 |
|
DHL International Air Standard Delivery 2-3 Days (On orders over €150) |
FREE |
Zone 5 Europe: Albania, Belarus, Bosnia And Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Israel, Kosovo, Liechtenstein, North Macedonia, Moldova, Republic of, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine.
|
Service |
Price |
|
DHL International Air Standard Delivery - 2 -3 Days |
£22.99 |
|
DHL International Air Standard Delivery - 2-3 days ( On orders over €150) |
FREE |
Zone 6: USA.
|
Service |
Price |
|
DHL International Air Standard Delivery - 2-3 Days |
£14.99 |
|
DHL International Air Standard Delivery - 2-3 Days (On orders over $200) |
FREE |
Zone 7: Canada, Mexico, Russia.
|
Service |
Price |
|
DHL International Air Standard Delivery - 2-3 Days |
£23.99 |
|
|
|
Zone 8: Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Japan, Korea, Democratic People's Republic Of, Lao People's Democratic Republic, Macao, Malaysia, Myanmar, Nepal, New Zealand, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam.
|
Service |
Price |
|
DHL International Air Standard Delivery - 3-5 Days |
£24.99 |
|
|
|
Zone 9: Bahrain, Brunei, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Solomon Islands, South Africa, Yemen.
|
Service |
Price |
|
DHL International Air Standard Delivery - 3-5 Days |
£24.99 |
|
|
|
Zone 10: Australia.
|
Service |
Price |
|
DHL International Air Standard Delivery - 3-5 Days |
£24.99 |
|
|
|
Zone 11: Rest of World.
|
Service |
Price |
|
DHL International Air Standard Delivery - 3-5 Days |
£24.99 |
|
|
|
FROM RECEIPT OF ORDER YOU HAVE 14 DAYS TO RETURN THE PARCEL FOR ANY REFUND REQUIRED. AFTER THE 14 DAYS HAVE PASSED YOU THEN HAVE A FURTHER 14 DAYS TO RETURN FOR ANY GIFT CARD/ EXCHANGES REQUIRED.
JAMESON CARTER OFFICIAL (RETURNS)
UNIT 22 SANKEY VALLEY INDUSTRIAL ESTATE
NEWTON LE WILLOWS
UNITED KINGDOM,
WA12 8DJ
HOW LONG DO I HAVE TO RETURN?
FROM RECEIPT OF YOUR PARCEL YOU HAVE 28 DAYS TO RETURN THE PRODUCT(S) TO US. ALL PRODUCTS MUST HAVE ORIGINAL TAGS STILL ATTACHED, BE UNWORN AND UNMARKED OR THE ITEMS MAY BE SUBJECT TO RETURN.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
PLEASE NOTE DUE TO THE CURRENT SITUATION REGARDING COVID-19 TO PROTECT ALL MEMBERS OF STAFF AS BEST AS POSSIBLE NO RETURNS WILL BE HANDLED FOR 24 HOURS AFTER ARRIVAL IN FOLLOWING CURRENT GUIDELINES.
APOLOGIES FOR ANY INCONVENIENCE THE DELAYS MAY CAUSE BUT SAFETY MUST BE TOP PRIORITY.
AFTER THIS, WHEN THE PARCEL ARRIVES AT OUR WAREHOUSE YOU WILL RECEIVE ACKNOWLEDGMENT THAT THE RETURN IS BEING PROCESSED WITHIN 7-10 WORKING DAYS OF RECEIPT.
SHOULD YOU NOT HEAR FROM US IN THIS TIMEFRAME PLEASE CONTACT OUR CUSTOMER CARE EMAIL AND THE TEAM WILL CHASE THE MATTER AND UPDATE YOU ACCORDINGLY.
PLEASE ENSURE YOU RETAIN PROOF OF POSTAGE RETURN FOR FUTURE REFERENCE AND INCLUDE THIS IN ANY CORRESPONDENCE ALONG WITH FULL NAME AND ORDER NUMBER WHEN MAKING CONTACT.
PLEASE NOTE WE CAN ONLY PROCESS YOUR RETURNS ONCE YOUR PRODUCTS HAVE RETURNED TO SITE. FAILURE TO PROVIDE PROOF WILL STOP US FROM PROCESSING THE RETURN IN THE EVENT OF LOST ITEMS.
WHAT IF I DON'T HAVE A PRINTER?
THAT'S NOT A PROBLEM! OUR RETURNS PORTAL OFFERS THE OPTION TO DOWNLOAD A QR CODE THAT YOU CAN PRESENT AT THE COUNTER OF YOUR POST OFFICE THAT WILL ALLOW THEM TO PRINT OFF A LABEL FOR YOU.