WE ARE FOLLOWING ALL GOVERNMENT MEASURES TO ENSURE THE SAFETY OF OUR TEAM, THEIR FAMILIES AND YOUR ORDERS HERE AT JAMESON CARTER. WE ARE STILL OPERATING AS NORMAL AND AIM TO DESPATCH ALL ORDERS AS QUICKLY AS POSSIBLE.

 

PROBLEM WITH YOUR DELIVERY?

CUSTOMER SERVICE:

MONDAY TO FRIDAY:  10am - 9pm
 

CONTACT US AT ENQUIRIES@JAMESONCARTEROFFICIAL.CO.UK IF YOU HAVE ANY QUESTIONS BEFORE SPEAKING WITH HERMES.

OUR CUSTOMER SERVICE TEAM WORK THROUGHOUT THE WEEK AS QUICKLY AS POSSIBLE TO RESPOND TO YOUR QUESTIONS AND ISSUES.

WE ADVISE ALL OUR CUSTOMERS TO DOWNLOAD THE HERMES PARCELS APP WHICH WILL ALLOW YOU TO TRACK YOUR ORDER

TRACK YOUR INTERNATIONAL DELIVERY WITH DHL HTTPS://WWW.LOGISTICS.DHL/GB-EN/HOME.HTML

 

DELIVERY TO UK

WE DELIVER WITH HERMES FOR UK

NEXT DAY IS AVAILABLE MONDAY TO FRIDAY UNTIL 9PM

PLEASE NOTE, IF YOU SELECT NEXT DAY DELIVERY AFTER THE 9PM CUT OFF YOU WILL RECIEVE YOUR ORDER THE DAY AFTER 

IF YOU ORDER ON A FRIDAY OUR COURIER DELIVERS ON A SATURDAY OR SUNDAY PROVIDING YOU SELECT OUR SATURDAY OR SUNDAY DELIVERY OPTION

ORDERS MUST BE PLACED BY 9PM FRIDAY TO ENSURE WEEKEND DELIVERY

PLEASE NOTE, IF YOU SELECT NEXT DAY, SATURDAY OR SUNDAY DELIVERY AFTER THE 9PM CUT OFF YOU WILL NOT RECIEVE THIS ORDER UNTIL MONDAY 

OUR COURIERS DO DELIVER ON BANK HOLIDAYS.

 

INTERNATIONAL DELIVERY

INTERNATIONAL CUSTOMERS: THE SHIPPING FEE OR ORDER TOTAL DOES NOT INCLUDE CUSTOMS AND DUTIES AND THIS WILL BE CHARGED ACCORDINGLY BY CUSTOMS IN YOUR OWN COUNTRY, BASED ON THE ORDER VALUE OF YOUR SHIPMENT. PLEASE REFER TO THE HELP CENTRE FOR FURTHER INFORMATION ON CUSTOMS AND DUTIES.

 

SHIPPING FEES

 

UK Only.

 

Service

 Price

2-4 Day Delivery

 

 £3.99

Next Day Delivery (Order by 9pm Monday- Friday)

 

 £5.99

Free Next Day Delivery on UK orders over £90 (Order by 9pm Monday - Friday)

 

 FREE 

Northern Ireland, Isle of Wight, Isle of Man & Scottish Highlands

 

 £4.99

Parcelshop Drop

 

 £3.99

Saturday Delivery (Order by 9pm Friday)
 £6.99

Sunday Delivery (Order by 9pm Friday)

 

 £7.99

 

Zone 1 Europe: Belgium, Ireland, Luxembourg, Netherlands.

Service

Price

DHL International Air Standard Delivery - 2 Days

£13.99

 

Zone 2 Europe: France, Germany, Monaco.

Service

Price

DHL International Air Standard Delivery - 2 Days

£15.99

 

Zone 3 Europe: Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden.

Service

Price

DHL International Air Standard Delivery - 2 Days 

£18.99

 

Zone 4 Europe: Andorra, Bulgaria, Croatia, Cyprus, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia.

Service

Price

DHL International Air Standard Delivery - 2-3 Days

£18.99

 

Zone 5 Europe: Albania, Belarus, Bosnia And Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Israel, Kosovo, Liechtenstein, North Macedonia, Moldova, Republic of, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine.

Service

Price

DHL International Air Standard Delivery - 2-3 Days

£22.99

 

Zone 6: USA.

Service

Price

DHL International Air Standard Delivery - 2-3 Days

£15.99

 

Zone 7: Canada, Mexico, Russia.

Service

Price

DHL International Air Standard Delivery - 2-3 Days

£23.99

 

Zone 8: Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Japan, Korea, Democratic People's Republic Of, Lao People's Democratic Republic, Macao, Malaysia, Myanmar, Nepal, New Zealand, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam.

Service

Price

DHL International Air Standard Delivery - 2-3 Days

£33.99

 

Zone 9: Bahrain, Brunei, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Solomon Islands, South Africa, Yemen.

Service

Price

DHL International Air Standard Delivery - 3-4 Days

£33.99

 

Zone 10: Australia.

Service

Price

DHL International Air Standard Delivery - 3-5 Days

£21.99

 

Zone 11: Rest of World.

Service

Price

DHL International Air Standard Delivery - 3-5 Days 

£23.50

 

FROM RECEIPT OF YOUR ORDER YOU HAVE 28 DAYS TO RETURN THE PRODUCT(S) TO JAMESON CARTER OF WHICH 14 DAYS TO REQUEST A REFUND AND A FURTHER 14 DAYS TO REQUEST AN EXCHANGE/ GIFT CARD.

Returns must adhere to the following:

- Items must be returned in their original packaging
- All tags must still be attached to the unworn item/s
- Items must not contain any evidence of wear, stains or odours and be of resaleable value
- Swimwear cannot be returned if the hygiene seal has been removed

We may make a determination based on a variety of factors as mentioned above during our quality assessment process.

*If the above is not adhered to when you make the return then Jameson Carter do reserve the right to return the item back to you. Should this happen then a member of our customer service team will notify you via email.

 

JAMESON CARTER OFFICIAL (RETURNS)

XPO LOGISTICS,
21-22 CENTRAL TRADING ESTATE,
MOSLEY ROAD,
TRAFFORD PARK,
MANCHESTER,
UNITED KINGDOM,
M17 1PG

 

HOW LONG DO I HAVE TO RETURN?

FROM RECEIPT OF YOUR PARCEL YOU HAVE 28 DAYS TO RETURN THE PRODUCT(S) TO US. ALL PRODUCTS MUST HAVE ORIGINAL TAGS STILL ATTACHED, BE UNWORN AND UNMARKED OR THE ITEMS MAY BE SUBJECT TO RETURN.

WHAT IF I DON'T HAVE A PRINTER?

THAT'S NOT A PROBLEM! OUR RETURNS PORTAL OFFERS THE OPTION TO DOWNLOAD A QR CODE THAT YOU CAN PRESENT AT THE COUNTER OF YOUR LOCAL HERMES DROP SHOP THAT WILL ALLOW THEM TO PRINT OFF A LABEL FOR YOU. ( PLEASE NOTE THIS IS UK CUSTOMERS ONLY) 

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

DUE TO THE CURRENT SITUATION REGARDING COVID-19, TO PROTECT ALL MEMBERS OF STAFF AS BEST AS POSSIBLE NO RETURNS WILL BE HANDLED FOR 48 HOURS AFTER ARRIVAL INTO OUR WAREHOUSE FOLLOWING CURRENT GUIDELINES.

APOLOGIES FOR ANY INCONVENIENCE THE DELAYS MAY CAUSE BUT SAFETY IS OUR TOP PRIORITY.

ONCE THE PARCEL HAS ARRIVED INTO OUR WAREHOUSE AND BEEN IN QUARANTINE FOR 48 HOURS, YOU WILL RECEIVE ACKNOWLEDGMENT THAT YOUR RETURN HAS BEEN PROCESSED WITHIN 7-10 WORKING DAYS.

SHOULD YOU NOT HEAR FROM US IN THIS TIMEFRAME PLEASE CONTACT OUR CUSTOMER SERVICE EMAIL AND THE TEAM WILL CHECK ON THE STATUS OF YOUR RETURN AND UPDATE YOU ACCORDINGLY.

PLEASE ENSURE YOU RETAIN PROOF OF POSTAGE ON ANY RETURN FOR FUTURE REFERENCE AND INCLUDE THIS IN ANY CORRESPONDENCE ALONG WITH YOUR FULL NAME AND ORDER NUMBER.

PLEASE NOTE WE CAN ONLY PROCESS YOUR RETURN ONCE YOUR PRODUCTS HAVE RETURNED TO SITE. FAILURE TO PROVIDE PROOF WILL STOP US FROM PROCESSING THE RETURN IN THE EVENT OF LOST ITEMS.